Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped from our warehouse in Hamburg, Germany. Typical delivery times are:

• Germany: 2–4 business days

• EU Countries: 5–10 business days

Once your order ships, you will receive an email with a tracking number so you can monitor your package in real time.

🌍 Do you ship internationally?
Yes! We ship across the European Union. Please enter your shipping address at checkout to confirm availability and shipping costs.

🔍 How can I track my order?
After your order is dispatched, we will send you an email with a tracking link and number so you can follow your shipment’s progress anytime.

💳 What payment methods do you accept?
We accept a variety of secure payment options, including:

• Visa

• Mastercard

• PayPal

• Sofort Banking

All transactions are encrypted to ensure your personal and payment information is fully protected.

⏳ What if my order is delayed?
Delays can occasionally occur due to holidays, customs procedures, or courier issues. If your order hasn’t arrived within the expected timeframe, please contact us at blackspei@op.pl with your order number, and we’ll assist you promptly.

🔁 Can I return my purchase?
Yes! Returns are accepted within 30 days of delivery, provided the item is unused, in its original packaging, and in resaleable condition. Please contact us first to receive return instructions.

❗ What should I do if I receive a damaged or incorrect item?
Please notify us within 7 days of delivery by emailing blackspei@op.pl with your order details and clear photos of the issue. We will arrange a replacement, refund, or store credit as appropriate.

💬 Need more help?
We’re happy to assist you! Reach out anytime:

• Email: blackspei@op.pl

• Phone: +49 1521 2153056

• Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET